Terms and Conditions


These General Terms and Conditions regulate the access and usage of www.maneraafrica.com (referred hereinafter to as “Website”). By accessing, using and realizing purchase through the Website you acknowledge that you are familiar with these Terms and Conditions and that you accept them. If you disagree with all or part of their provisions, please do not use our Website.

This Website as well as all its contents is managed and maintained by MANERA Ltd., UIC: 205604241, seat and registered address: Sofia, Nadezhda District, Residential Quarter „Nadezhda“ II, Building 205, Fourth Floor, Apartment 15 (referred hereinafter to as “Company”). If you need additional information, you can contact us by the contact form on the Website or at +359 878 969 146.

Accessing and using the Website, including visualization of pages, communication with the Website and the related social media resources, as well as realization of purchases shall be done by users solely for private purposes, which shall not be related to any trade, business or professional activities.

The Company is not liable for any use of the Website and its contents by any user whatever, which does not comply with the laws and the statutory regulations ation of the Republic of Bulgaria. In any case of your malicious actions, you can be held responsible for providing untrue, false or misleading information or data concerning third parties, as well as every unauthorized use of such information or data.

The present General Terms and Conditions could be partially or entirely amended and updated by the Company, and the changes are effective as per the date of their publishing on the Website without the need of explicit notice by the Company to the users of the Website. Last update is marked at the end of the document.



The products, offered by the Company, are directly sold by the latter and could be ordered by legally capable adults, through one of the following ways, as the present General Terms and Conditions apply to all of them:

Ordering products through web shop on the Website

You should select one or several items from the catalog and to add it to your cart using the “Add to cart” button.

Upon purchasing, offered by the Company, in following the necessary steps, you should fill-in your personal and delivery data, thus enabling us to accept and finalize your order, namely:

  • first and last name;
  • e-mail address;
  • telephone number;
  • exact address for delivery or address of Econt office;
  • delivery method;
  • payment method.

The personal data provided are processed according to the Privacy Policy of the Company, available here.

An order is deemed to be submitted, when the Company has received your order online, along with your data and the order information has been confirmed.

The Company reserves the right not to process orders if they are incomplete or inaccurate, or the products are no longer available (in stock). In such cases, the Company will inform you via e-mail that the completion of the order is not possible and state the respective reason. The Company will inform you about the lack of stock of the ordered products within 10 (ten) days from the day, on which the order was received.

Upon submitting the order, you become obliged to pay the price, contained in the order, as well as the price for courier service to Econt Express Ltd.

The order request will be stored in our data base during the time required for its processing and completion, as well as the time, stipulated by the law.

By submitting an order request, you accept, agree to and undertake to follow the present General Terms and Conditions. Should you disagree with any of the provisions, please do not submit your order for purchasing product from the Website.

After you submit your order request, you will receive e-mail confirmation for successful receipt of the order.



The Company offers for sale high quality products. Their main characteristics are shown and listed in each individual page of the relevant product.

All prices, shown in the web shop of the Website, are in BGN (Bulgarian Levs), VAT included, as the delivery price is NOT included therein.

The prices of the products can be changed without the need of explicit notification by the Company to the users of the Website. You should check the final sale prices before placing your order to the Company, regardless of the way of order.

Payments are done in BGN via one of the following manners, selected in the process of ordering the products through the web shop on the Website:

  • via money order service to the Company through Econt Express Ltd. upon receipt of the product;
  • via bank transfer to the account of the Company, stated in the order confirmation page if you select the option “Direct Bank Payment”, as well as in the subsequent e-mail order confirmation. In selecting this manner of payment you agree to pay the price of your order in advance to the bank account specified by the Company. If the option “Direct Bank Payment” is selected, your order will be held until crediting the Company’s bank account; thereafter the order will be completed.

Coupon Codes (Discount Codes)

The Coupon Codes are personalized codes, issued by the Company, which give you the right to use discount when ordering through the web shop on the Website. If you have such code, you can enter it in the last step of the order, just before submitting it. The discounts will be added automatically to the order and will be visible on the Website.

The Coupon Codes can’t be used in combination with other codes. Each code could have expiry date, after which the code would not be valid. The Coupon Codes can under no circumstances be exchanged against their monetary value.



Currently the Company is shipping only on the territory of the Republic of Bulgaria. Shipping is done only through the service of Econt Express Ltd.

You could choose one of the following ways of delivery:

  • delivery to address by Econt – it is required to fill-in exact delivery address;
  • delivery to Econt office – it is required to fill-in exact address of the office or its unique name, according to the list of offices.

Applicable to the delivery are the Common Terms of Econt Express Ltd., which you can find here.

The delivery price is determined according to the price list of Econt Express Ltd. for parcel shipments in the Republic of Bulgaria depending on the chosen way of delivery: to an address specified by you or  an office of Econt Express Ltd chosen by you. The price list can be found here.

Standard term of delivery

  • for towns, in which Econt Express office is located – the first business day following the date of shipment;
  • for towns, in which no Econt Express office is located – up to 3 days after shipment according to the service schedule of Econt Express Ltd.

Accepting and processing the order

The orders placed and accepted on business days are completed and requested for delivery within 24 hours from receipt and are shipped according to the above standard term of delivery.

During business days the usual hours for delivery are between 09:00 a.m. and 17:30 p.m.

Orders, placed on non-business day, are accepted and completed on the first business day following the non-business day.

Upon your express request delivery can also be carried out on Saturdays by the courier company between 09:00 a.m. and 13:00 p.m.

After we complete the order, you will receive e-mail confirmation that the products are shipped.

In case you are not present at the specified address during the time and hours for delivery or you do not visit the selected office of Econt Express Ltd. in due time, the Company becomes exempt from its obligations to deliver the order.



In accordance with the Consumer Protection Act you can take advantage of your right to return the product purchased without any sanctions and without the need to state the reason in this regard. Within 14 (fourteen) days from the date, on which you have received the product, you have the right to request the return of the product by contacting the Company in writing via e-mail: info@maneraafrica.com.

The products should be returned unused, unopened, in full volume and with the original packaging intact.

If the above requirements are fulfilled, the Company will fully refund the price of the product returned, except for the shipment and return related costs incurred by you. All amounts will be refunded the same way they were paid – via direct bank transfer or money order service through Econt Express Ltd.

The returned products shall be shipped through Econt Express Ltd. to the Company to the following address: Sofia, Nadezhda District, Residential Quarter „Nadezhda“ II, Building 205, Fourth Floor, Apartment 15, within 7 (seven) days from the date, on which you sent your written request for return and observing the above mentioned conditions. Return of products by means of parcels paid on delivery is not accepted.

After the Company receives the returned products and confirm that they meet all the requirements concerning return, you will be notified that the returned products were accepted.

If the returned products do not meet the requirements concerning return, you will be notified accordingly. In this case, you can choose that the products are shipped back to you at your expense. If you do not agree, the Company reserves the right to retain the returned products, as well as their price paid.

Please bear in mind that all customs duties, fees and taxes (if applicable) pertaining to the delivery that you have paid are not subject to refund.



The Company aims at technical and organizational improvement  of the Website by applying measurements for ensuring security of the provided services for the purpose of  preventing unauthorized use or access to data as well as risks of dissemination, destruction or loss of data and confidential information regarding the users of the Website, and for the purpose of preventing unauthorized or unlawful access to such data and information.

The Company accepts and publishes Privacy Policy, which is available here.



The contents of the Website, including but not limited to photos, illustrations, videos, documents, figures, logos and any other materials, published in any format, including menus, parts of the website, graphics, colors, schematics, tools, fonts, design of the Website, diagrams are subject to copyright and are regarded as intellectual property of the Company or the respective principal and thus are protected by the law. Partial or complete reproduction of the Website or its contents, regardless of the form, is forbidden without the written consent of the Company.

The products, offered in the web shop of the Website, are subject to copyright and their dissemination is forbidden. By buying one of those products, you gain the right over the material carrier, however, you are not allowed to copy, disseminate or expose the respective product to copyright.

The company has the exclusive right to allow or forbid any reproduction (regardless direct or indirect, temporarily or permanently, or by any other reason and any form whatever, complete or partial) of the Website and its contents. Use of such copies is allowed only for lawful purposes and in accordance with copyrights and other intellectual property rights of the Company and the authors of the works, published on the Website.


This document is updated on: 18.12.2019


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Manera Africa

Handmade cosmetics with shea butter

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